About DigiTally

At DigiTally, we’re helping businesses take control of their inventory with smart, reliable tools that make daily operations smoother. Our goal is to deliver practical, user-friendly solutions backed by a customer experience that feels personal and genuinely helpful.

Your Role: Championing Our Customers’ Success

As a key member of our growing team, you’ll support customers through every stage of their journey—from onboarding and training to day-to-day guidance and troubleshooting. You’ll help shape the customer experience and play an important part in reducing churn, increasing engagement, and building long-term relationships.

This is your chance to create meaningful systems, deliver excellent service, and advocate for our customers as DigiTally continues to grow.

Key Responsibilities

• Customer Onboarding & Support
• Welcome new customers and guide them from trial to full adoption.
• Deliver clear, engaging demos and training sessions.
• Respond to support queries with empathy and technical clarity.
• Help users navigate the platform and apply features to real-world needs.
• Customer Engagement & Retention
• Build positive relationships that foster long-term success.
• Address concerns quickly and thoroughly to reduce churn.
• Gather feedback and collaborate with the team to enhance the customer experience.
• Internal Collaboration & Reporting
• Record activity and communication in our CRM (One Page CRM).
• Coordinate with the CEO, CTO and Sales, and other team members to align support with business goals.
• Track and report KPIs such as:
• Number of customers and sites on trial
• Support interactions and themes
• Engagement metrics and conversion rates
• Continuous Improvement
• Contribute ideas for process improvements and system updates.
• Maintain internal documentation and improve onboarding materials.
• Actively participate in team meetings and professional development sessions.

What We’re Looking For

• A confident communicator with great listening skills and empathy.
• Experience presenting software or tools via webinars or screen shares.
• Organized and detail-oriented, with the ability to manage multiple customers at once.
• A collaborative mindset and eagerness to grow with the team.
• Comfortable learning new technology and teaching it to others.
• Previous stocktaking experience and knowledge of margins
• Hospitality Food or Beverage/Retail experience is an advantage

Why Join DigiTally?

• Help shape a support function from the ground up in a growing company.
• Play a meaningful role in serving, supporting, and retaining customers.
• Be part of a collaborative, forward-thinking team that values creativity and input.
• Our core values guide everything we do:
• Clear, honest communication
• Empowering the user
• Delivering practical, dependable solutions

Sound Like You?

If you’re passionate about helping people succeed, enjoy solving problems, and want to grow in a team that values your ideas—DigiTally could be the perfect place for you.

Job Type: Full-time

Pay: From €30,000.00 per year

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Hospitality: 1 year (preferred)

Work Location: Hybrid remote in Galway Road, Tuam, CO. Galway

Expected start date: 01/06/2025

Ready to make an impact? Apply now and be part of DigiTally’s mission to transform food service.

Please email your CV and a brief cover note to ArturL@GoDigiTally.io.